Vice President – Performance Delivery COE
Bangalore, Karnataka
Job Description:
Job Title : Vice President – Performance Delivery COE
As a Performance Delivery (PD) Vice President, you will be a senior player-coach, strategic partner to executive business leaders delivering business assessments and operating model transformation that strengthens the operational foundation by enabling efficient growth and driving better outcomes to help Fidelity provide the best experience for our customers and for our associates.
The incumbent will have an entrepreneurial spirit, partnering with PD Practice Leads and executive/senior business sponsors to influence the identification of work that will drive expected outcome on the most critical performance metrics in your portfolio. Requiring a strategic approach and the ability to tell a compelling value story to leaders is critical to staying ahead of the status quo, which allows partners to achieve their goals.
We place heavy emphasis on aligning people, process, and technology initiatives while routinely using significant judgement on complex business problems requiring in-depth understanding of the functional areas involved.
In addition to delivering value to our partners, you will lead a small team of PD Manager and/or Directors and will be asked to help coach and mentor our team and develop our practice by improving our capabilities while exploring new and emerging services for us to offer.
The Team
Performance Delivery is a center of excellence responsible for the development and deployment of leading practices and solutions within Fidelity Investments Workplace Investing (WI) business unit. We partner with Sales, Service, and Transaction Processing functions to improve their business performance across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer happiness, associate experience, and strategic enablement.
PD delivers measurable value to the WI business unit and our customers by offering industry-leading business performance capabilities delivered by credible talent that are highly collaborative with our business partners. The best-in-class talent on the team embraces a culture of ownership of the PD program and delivery! Each team member plays a role in building the team’s bench strength, standards and practices, efforts toward diversity and inclusion goals, and career development. And they have fun doing it!
The Expertise You Have
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Large scale, core business & process transformation improvements
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Bachelor’s degree a must. Post-Graduate degree preferred
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Business evaluation and assessment
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Operating model design & redesign
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Process and technology integration of capabilities and architecture
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Strategy facilitation and execution within a cross-functional, project-based environment
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Financial Services / Benefits Outsourcing industries experience is a plus
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Proven expertise in Digital transformation
The Skills that are Key to this Role
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Business partner centric / relationship building – build trusted relationships through a successful record of improving outcomes through thought leadership and team leadership across all levels of the enterprise
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Strategic thinker – seek to understand the evolving needs of our clients and a highly developed curiosity to find new ways to create, capture, and deliver value
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Focus on value – consistently aligning focus to the key priorities of the organization and differentiate by delivering measurable value
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Prioritization and scoping – working within the concepts of a statement of work
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Communication – verbal and written for executive presentations
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Problem-solving – understand objectives and bring innovative, yet realistic solutions
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Agile – bias for action and owning the outcome with ability to adjust to multiple demands and maintain a positive demeanor / flexibility when dealing with complexity and ambiguity
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Organizational Change – influential leadership with refined organizational intuition
The Value You Deliver
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Understanding customer needs and business strategy. Owning the alignment of the team to optimize value delivered in the key business measures and results
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Contributing to team development as a strategic advantage – assist with talent development to meet both current and future requirements of partners (e.g., skill proficiency, expertise, and resource gaps, recruit, train, and/or hire) vital to deliver value and results for business
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Proactively partnering with business leaders in the organization to measure performance through established objectives and critical metrics
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Actively sharing insights, knowledge, industry practices and developments, within your area of expertise
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Providing consultation to business leaders identifying, assessing, and analyzing new opportunities and/or aligning to deliver transformation programs that align to key strategic organizational imperatives
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information
Benefits Developed for You
From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.
Insurance
Affordable and accessible healthcare benefits for you and your loved ones.
- Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
- Insurance covers for parents/in-laws made available at subsidized costs
- Personal accident insurance cover of six times your annual basic salary
- Life insurance cover of eight times your annual basic salary
Wellness
We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.
Parenting
To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.
Transport
You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits
Retirement
Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.
- National Pension System (NPS) offered at Fidelity:
- At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
- At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
- Avail of other statutory benefits such as EPF, VPF and Gratuity
Read more about our Benefits program.
Committed to Continuous Learning
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.
Ongoing Opportunities for Growth
- Free access to thousands of online training resources
- Internal clubs focused on trending topics and associate interests
- Ability to pursue online or in-person technical certifications
Read more about our Learning & Development program.
Connected to Our Communities
At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.
Fidelity Cares
- Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
- Host numerous company-wide volunteering and awareness events.
- Partner with a number of not-for-profit organizations to benefit our local communities
Year-Round Volunteer Opportunities
- Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
- Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
- Create joyful learning experiences for primary school children through the ‘Art in Education’ program
- Plant urban mini forests and participate in local cleanup efforts
Read more about our Fidelity Cares community relations program..
